Withdrawal policy

With regard to goods, which the customer receives on an embodied data carrier, the customer has the following right of withdrawal.


(1) When concluding a distance-sales transaction, consumers generally have a statutory right of withdrawal, which the provider informs the customer of below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). Paragraph (3) contains a sample withdrawal form.


Withdrawal policy


Right to withdrawal


You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.


To exercise your right of withdrawal, you must contact us (ACT Music + Vision GmbH + CO. KG, Auenstraße 47, 80469 Munich, Tel: + 49 - (0) 89 - 72 94 92 – 0, Fax: + 49 - (0) 89 - 72 94 92 - 11, E-mail: info@actmusic.com) with a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not required.


In order to meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of withdrawal


If you withdraw from this contract, we must repay all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged fees for this repayment.


We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.


You bear the immediate costs of returning the goods.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


(2) The right of withdrawal does not apply to contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.


(3) The provider hereby informs you of the sample withdrawal form pursuant to the legal regulation as follows:


Sample withdrawal form


(If you want to withdraw from the contract, please fill out this form and send it back.)


— To

ACT Music+Vision GmbH+CO.KG

Auenstraße 47

80469 Munich

Fax: + 49 - (0) 89 - 72 94 92 - 11

E-mail: info@actmusic.com


— I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)


— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only when notified on paper)

— date


(*) Delete as appropriate


The return of the goods must be made to the following address:

ACT Music + Vision GmbH & Co.KG

c/o optimal media GmbH

Glienholzweg 7

17207 Röbel / Müritz